Privacy Policy

Terms and Conditions & Privacy Policy for Wingspan Innovative Technologies

Last Updated: October 7, 2024

Welcome to the website of Wingspan Innovative Technologies (“we,” “us,” or “our”). These Terms and Conditions and Privacy Policy (“Terms”) govern your access to and use of our website and services, including any subscriptions purchased through our platform. Please read these Terms carefully before using our services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

1. Overview

  • Wingspan Innovative Technologies is an educational technology NGO based in Tanzania, providing digital learning experiences powered by AI technologies.
  • Our services are delivered via a subscription-based platform, with payments processed through mobile money transfers and credit cards.
  • This document outlines the terms of use for our website and details our commitment to protecting user privacy in accordance with the Tanzanian Communications Regulatory Authority (TCRA) regulations.

2. Eligibility

  • You must be at least 18 years old to create an account or subscribe to our services. If you are under 18, you may use our services only with the consent and supervision of a parent or guardian.
  • By registering an account, you represent that you meet the eligibility criteria.

3. Account Registration and Security

  • To access subscription-based content, you must register an account on our website. You agree to provide accurate, current, and complete information during the registration process.
  • You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized access or use of your account.
  • You must not share your account with others or use another person’s account without their permission. We reserve the right to suspend or terminate any account that we suspect is being used unlawfully or in violation of these Terms.

4. Subscription Services

  • Subscription Plans: We offer various subscription plans that grant access to different levels of content and features. Detailed descriptions of each plan, including pricing and access, are available on our website.
  • Payment Terms: By subscribing, you authorize us or our third-party payment processors to charge your chosen payment method (mobile money or credit card) for the initial subscription fee and on a recurring basis thereafter.
  • Recurring Billing: Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. The renewal amount will be the same as the initial subscription fee unless otherwise specified.
  • Refund Policy: All subscription payments are non-refundable, except where required by law. However, you may cancel your subscription at any time through your account settings, and you will retain access to subscription-based content until the end of the current billing cycle.

5. Use of the Site and Services

  • You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not:
    • Attempt to gain unauthorized access to any portion of the website, servers, or networks connected to it.
    • Use automated means (such as bots or scripts) to access or collect data from the website.
    • Post, transmit, or distribute any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
    • Engage in any conduct that disrupts or interferes with the operation of the website or the experience of other users.

6. Intellectual Property Rights

  • All content on the website, including text, images, videos, graphics, software, and trademarks, is the property of Wingspan Innovative Technologies or our licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You are granted a limited, non-exclusive, revocable license to access and use the content for personal, non-commercial purposes. You must not copy, reproduce, distribute, or create derivative works of any content without our written consent.

7. Privacy Policy and Data Protection

  • Personal Information: We collect personal information such as your name, email address, phone number, and payment details when you register for an account, subscribe to our services, or contact us.
  • Usage Data: We automatically collect information about how you interact with our website, including IP addresses, browser type, access times, pages viewed, and referring URLs.
  • Payment Information: Payment details are processed securely through third-party payment processors. We do not store your credit card information.
  • Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze user behavior. You can manage your cookie preferences through your browser settings.

8. How We Use Your Information

  • Service Delivery: To operate and maintain our services, process transactions, and provide customer support.
  • Communication: To send updates, newsletters, and information related to your account or subscription. You may opt out of marketing communications.
  • Security: To detect and prevent fraud, unauthorized activities, and other risks. We also use your information to comply with TCRA regulations and legal obligations.

9. Data Sharing and Retention

  • Service Providers: We may share information with trusted third-party providers for payment processing, analytics, and customer support. These providers are contractually required to protect your data.
  • Compliance with Laws: We may disclose your data to comply with legal requests from authorities, including TCRA.
  • Data Retention: Personal data is retained as long as necessary to provide services, resolve disputes, and comply with legal obligations. Usage data may be retained in anonymized form for analytics.

10. Data Security

  • We employ industry-standard measures, including encryption and access controls, to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your Rights

  • Right to Access: You may request access to the personal data we hold about you.
  • Right to Correction: You can request corrections to inaccurate or incomplete information.
  • Right to Deletion: You may request deletion of your personal data, subject to legal obligations.
  • Right to Withdraw Consent: If you have provided consent for data processing, you may withdraw it at any time.
  • Right to Lodge a Complaint: You can lodge a complaint with TCRA if you believe your rights have been violated.

12. Termination and Suspension

  • Termination by Us: We reserve the right to suspend or terminate your account if you violate these Terms or engage in harmful behavior.
  • Termination by You: You can terminate your account at any time, but refunds for remaining subscription periods are not provided. Your access to subscription-based content will end upon account closure.

13. Limitation of Liability

  • Our services are provided “as is” without warranties. We are not liable for any damages arising from the use or inability to use the website, except as required by law.

14. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the United Republic of Tanzania.
  • Disputes will be resolved through arbitration in Tanzania, or through Tanzanian courts if arbitration is not applicable.

15. Changes to the Terms and Privacy Policy

  • We may update these Terms periodically. Changes will be effective upon posting on this page. It is your responsibility to review these Terms regularly. Continued use of the website after changes constitutes acceptance of the updated Terms.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms or our data practices, please contact us at:

Wingspan Innovative Technologies
Rita Towers Dar es Salaam
(+255) 750 14 80 08
info@wingspanafrica.com